Guarantees

Service Quality Guarantee We guarantee that we'll provide quality service, specifically:
99.9% Uptime Guarantee	30 Days Money Back Guarantee
If OGC-Host fails to provide the promised 99.9% uptime, we will credit your account with a month's hosting costs, as we guarantee an impressive minimum network uptime of 99.9%. Check our last week Uptime numbers	Your satisfaction or your money back! If you decide to cancel your account at anytime up to 30 days, because our service doesn't fit your demands or come up to your particular expectations. OGC-Host will refund you for the remainder of your term if you paid for a year.
Real People	24/7 Phone & Email Support
We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and Spanish can answer your questions, fix your problems and help you resolve your issues	And when you do contact us, we'll answer your email quickly (e-mail response times generally are under 20 minutes) and pick up the phone quickly (our average hold time is under 3 minutes).
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